Hotel side · Desktop

Composer · ledger · live mandates · calibration · Radar audit · parity guard.

Direction Multi-pane RM tooling, not a phone. The composer speaks yield-curve language. The ledger pairs hotel and customer receipts. The dashboard shows aggregate signal — never individual mandates. H4–H6 are the supply-side mechanics the brief depends on: indicative floor + pricing guarantee (zero-data calibration), Radar (quality gate), parity guard (Year-2 chain bridge).
Consumer · mobile Hotel · desktop
H1 · Listing Composer
scout.app/hotel/listings/new Hotel Bairro Alto · Lisbon
New listing · May 2026 inventory
8 unsold room-nights flagged by your PMS · 14-day window

Inventory · May

M T W T F S S · · · 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 ·
PMS-flagged risk In this listing
3 room-nights selected · May 14–17 · superior double × 2 · Chiado floor

Floor curve · what you'll accept by day

€200 €165 €135 €100 T-14 T-10 T-7 T-3 T-0 CEILING · €185 slope changes today · €124
Floor (today, T-3)€124
Floor (T-1)€115
Ceiling€185
Slope−4%/day after T-7

Behavioural rules

If taste-vector match ≥ top quartile, hold floor for 24h
If Saturday inventory unsold by Wed, drop floor 8%
Block bids referencing direct competitors
Auto-extend window by 24h if 3+ agents are evaluating
Add rule

Live signal

Mandates evaluating now0
Estimated within 24h3 – 7
Comp-set last clear€127 / night
Your win rate (90d)62%
Avg lift vs. base floor+€11 / night
H2 · Auction Ledger · post-clear audit pair
scout.app/hotel/ledger/2026-05 Hotel Bairro Alto · May 2026
Auction ledger · May 2026
Every clear, with the customer narrative shown for parity. Audit yield performance or resolve disputes here.
Clears this month12
Lift vs base floor+€127/ night avg
Win rate (90d)62%
Disputes0
Case file · expanded
AUC-2026-0517-BAR-019
May 14–17 · Superior double · Chiado floor
Cleared 11:43 · Wed May 7 · 4 agents in the room · sealed bids
Listing window14d → cleared at T-7
Your floor at clear€124 · down from €185 ceiling
Winning bid€131 / night
Bids submitted3 active · 1 withdrew
Customer taste-vector match78% · top quartile
Refundable untilMay 9
Behavioural rule that fired
"Drop floor 8% if Saturday inventory unsold by Wed" Triggered Wed 09:14 · floor moved €135 → €124 · auction cleared 2h 29m later.
Hotel net€131 / n
Vs. base floor+€7 / n
Scout fee to hotel€0
Customer narrative · what the user sees
Mara won — Hotel revealed
Hotel Bairro Alto
Boutique · Chiado · Lisbon · May 14–17
€131winning bid / n
€178public rate / n
−26%total savings
Cleared below benchmark 3 agents missed Refundable · mandate met
All 5 mandate criteria met · refundable until May 9 · floor figure not shown publicly
Integrity: the customer sees savings vs. public benchmark; the hotel sees the floor and the rule that fired. Both sides confirm the same auction event without exposing what should stay private to either party.
Auction Dates Bid Floor Lift Match
AUC-…0517-019 May 14–17 €131 €124 +€7 78% Open
AUC-…0512-008 May 9–11 €118 €115 +€3 61% Open
AUC-…0506-002 May 1–4 €146 €129 +€17 91% Open
AUC-…0429-014 Apr 28–May 2 €122 €122 +€0 54% Open
H3 · Live Mandates Dashboard · in-flight view
scout.app/hotel/dashboard Hotel Bairro Alto · 11:43 · live
Active listings · in market right now
What agents are doing with your inventory. Aggregate signals only — never individual mandate contents.
Listings in market
4
Agents evaluating
11across all listings
Bids today
3· 1 cleared
Listings at risk
1· no bids T-2
Listing Window Floor curve · last 7d Floor now Agents Temperature Status
May 14–17 · superior double
Chiado · 3 nights · refundable
T-7 of 14 €124 4 Bid cleared 11:43
May 18–20 · deluxe king
Bairro Alto · 2 nights · weekend
T-11 of 14 €168 3 2 bids active
May 21–24 · superior twin
Chiado · 3 nights · midweek
T-14 of 14 €185 2 Just listed
May 9–11 · classic double
Bairro Alto · 2 nights · weekend
T-2 of 14 €115 2 No clear at T-2

Triggers fired in the last 24h

11:43 May 14–17 · "Drop floor 8% if Saturday inventory unsold by Wed" fired · floor moved €135 → €124 · cleared 2h 29m later.
09:14 May 9–11 · listing at T-2 with no bids · suggested action: drop floor 12% or extend window 24h.
H4 · Indicative Floor · zero-data calibration mechanism
scout.app/hotel/calibration Lisbon market · day 42 of 90
Indicative floor · zero-data calibration
Active until your city has 50 closings of historical data. Phases out automatically.

Your indicative floor band · Lisbon

Committed floor (low)€118 / night
Committed floor (high)€148 / night
Committed window90 days · auto phase-out
Adjust frequencyOnce / 14 days

Pricing guarantee · customer side

StatusActive for first 90 days
CoverageRefund customer if Mara overshoots band
Cost to hotel€0 — Scout absorbs
Trigger so far0 customer-side refunds in Lisbon

Calibration data accumulated

Closings in Lisbon market22 / 50 needed
Your closings4 of 22
Floor estimate accuracy±€18 — improving
Win-rate consistencyNoisy — expected

Phase-out timeline

Day 90Indicative band retires
Replaced byAlgorithmic floor estimate
Pricing guaranteeRemoved — data carries trust

Indicative floors are a calibration scaffolding, not a permanent feature. The honest framing: early users get a guarantee because the system can't yet promise the savings.

H5 · Radar Audit · quality gate, hotel-facing view
scout.app/hotel/radar Hotel Bairro Alto · 1 active flag
Radar audit · last 30 days
Repeated flags trigger automated deprioritisation across all agent searches. No human review at scale.

Radar score

Current score72 / 100 · caution
30-day trend↓ from 91
Flags this period2 raised · 1 active
DeprioritisationNone yet · threshold 60

Active flag detail

TypeFloor manipulation · suspected
DetectedMay 3 · 14:22
BehaviourFloor moved €120 → €180 within 4h, 12h before window close
Customer impact3 mandates withdrew · 1 missed clearance

Appeal path

RM justificationDocument the demand signal
Comparable comp-setHotel-supplied benchmarks
Auto-resolve30-day decay if no recurrence

If unresolved

Flag count ≥ 3Listings deprioritised
Flag count ≥ 5Listing pause · GM contact
Pattern flagCity-wide review by Scout

Radar is the anti-abuse layer. False positives are appealable. Repeated true positives erode the supply you can reach — by design. The category-level Radar (city-wide manipulation pattern) becomes the core anti-abuse mechanism at Day 730.

H6 · Soft-Brand Parity Guard · Year-2 chain-bridge surface
scout.app/hotel/parity Lisbon Autograph · soft-brand pilot
Parity guard · pre-listing checklist
Brand corporate flagged Scout discovery to legal in Q1. This surface keeps property-level listings out of public comparison engines.

Parity exposure check

Listing visibilityScout app only · sealed
Public comparison enginesNot eligible · Kayak / Booking blocked
Brand name displayedHidden until customer wins
Public-rate parityMaintained — BAR unchanged

Bid sealing audit

Bid amountNever appears in marketing or social channels
Customer proof cardHides floor · shows savings only
Hotel ledgerVisible only to your RM team
Aggregate brand reportQuarterly · share-of-mix only

Brand-side guardrails

Property GM authorityYou retain pricing decision
Corporate visibilityQuarterly aggregate report only
Distribution-desk reviewProperty-level · not portfolio
Share-of-mix disclosureMonthly · capped at 8%

If a leak occurs

DetectionListing surfaces in Kayak / Booking
ActionAuto-pause · 24h investigation
ResolutionPatch + audit before relisting

Soft brands are the bridge to chain-affiliated supply. This guardrail isn't theoretical — parity exposure determines whether Marriott / Hyatt / Hilton corporate distribution can accept Scout as a channel at all. The "cracking Marriott" narrative is the press-release fantasy; Year-2 supply lives or dies on this surface.

H1 · Listing Composer. The hotel UI's primitive is the yield curve, not a flat rate. Hotels already think this way internally — Scout becomes a channel that speaks RM language rather than asking them to take a price. Behavioural rules add conditional intelligence so the floor stays secret in practice; a flat floor leaks in two queries, a curve with conditionals can't be reverse-engineered from outside.

The right rail's live signal shows aggregate interest, not individual mandate contents. Hotels see how many agents are evaluating and what comp-set rooms cleared at — never the taste-vectors of specific customers.

H2 · Auction Ledger. The same auction event produces two receipts. The hotel sees their floor, the rule that fired, and lift vs. base floor — the data they need to audit yield management and resolve any dispute. The customer sees savings vs. public benchmark, anonymous competition stats, and mandate-met chips — the proof they need to trust the system.

Showing both side-by-side is the integrity primitive: each side confirms the same event without exposing what should stay private to the other party.

H3 · Live Mandates Dashboard. The in-flight view. KPIs sit at the top — listings in market, agents evaluating, bids today, listings at risk. The table pairs each listing with a 7-day floor sparkline, current floor, agent count, and a temperature meter.

Crucially, the hotel never sees which agents, what they bid, or which mandates — only aggregate counts and outcomes. That asymmetry is the secrecy guarantee that makes hotels list at all.

H4 · Indicative Floor. Zero-data calibration scaffolding. Hotels commit an indicative band for the first 90 days while Scout accumulates closing history; the pricing guarantee absorbs customer-side mispricing risk so early users aren't paying the cost of system noise.

Indicative floors phase out automatically at 50 closings per city, replaced by an algorithmic estimate. The honest framing is built into the surface — the band is calibration, not a permanent feature. This is the move that lets Day-1 supply commit before they have data to trust, without pushing the discovery risk onto customers.

H5 · Radar Audit. The quality-gate hotel-facing view. Radar flags benchmark manipulation and quality issues, surfacing the exact behaviour that triggered each flag (e.g. "floor moved €120 → €180 within 4h, 12h before window close").

Repeated flags trigger automated deprioritisation across all agent searches — no human review at scale. The structured appeal path (RM justification, comp-set, 30-day decay) prevents Radar from becoming opaque enforcement. The supply you can reach erodes by design with repeated true positives.

H6 · Soft-Brand Parity Guard. The Year-2 chain-bridge surface. Soft-brand properties (Autograph, JdV, Curio, Tribute) where the GM retains pricing authority. The parity guard keeps Scout listings out of public comparison engines — the corporate distribution-desk concern that gates whether chain-affiliated supply works at all.

Bid amounts never appear in marketing channels; brand name hidden until customer wins; public-rate parity maintained. Property-level GM authority + Scout-side audit + monthly share-of-mix reporting (capped at 8%) are the three guardrails that make the chain bridge possible without violating brand-protection economics. This guardrail isn't theoretical — it determines whether Marriott / Hyatt / Hilton corporate distribution can accept Scout as a channel.

Working document · Shen Nan Wong · May 2026